top of page

Shipping Policy

1. Order Processing:

​

  • We aim to process and dispatch all orders as quickly as possible. Our standard processing time is 3 business day (Monday to Friday, excluding UK bank holidays).

  • Processing times may be longer during peak seasons or for special order items (including custom prints). We will notify you if there is a significant delay in processing your order.

  • You will receive an order confirmation email once your order is placed, and a dispatch confirmation email once your order has been shipped.
     

2. UK Shipping:

​

  • Standard Delivery: We use Royal Mail tracked 48 for most UK orders.

  • Upgraded Delivery: You may have the option to upgrade your shipping at checkout for a faster service, subject to availability and additional cost.

  • Shipping Costs: Shipping costs are calculated based on the weight and size of your order and the delivery service selected. The total shipping cost will be displayed at checkout before you complete your purchase.

  • Delivery Times: While we aim for deliveries within the estimated timeframes (e.g., 2-3 business days for standard Royal Mail), please note that these are estimates and not guaranteed. Delays can occasionally occur due to courier issues or other unforeseen circumstances.

  • PO Boxes: Please note that we may be unable to deliver to PO Box addresses.
     

3. International Shipping:

​

  • Unfortunately at this time we do not offer International Shipping. 

  •  

4. Packaging:

​

  • We take great care in packaging your items to ensure they arrive safely. We use safe packaging materials where possible to avoid damage during transit.

  • Many of our products are delicate. Please handle them with care upon arrival.
     

5. Order Tracking:

​

  • Where available, you will receive a tracking number with your dispatch confirmation email, allowing you to monitor the progress of your delivery.
     

6. Missing or Damaged Items in Transit:

​

  • If your order arrives damaged, or if items are missing, please contact us within 48 hours of delivery at driftprints3d@gmail.com

  • Please provide your order number and clear photos of the damage (including damage to the packaging and the item itself). This will help us to resolve the issue quickly.

  • We will investigate the issue and arrange for a replacement, repair, or refund as appropriate, in line with our Returns Policy.

  • If your order has not arrived within the expected timeframe, please contact us so we can investigate with the courier.

bottom of page